1.  What should I do if I think there's a problem with my unit?

Your unit has been tested before shipment to ensure proper operation, however if you believe that there's a problem with the unit, contact the dealer you originally purchased the unit from for instructions on returning your unit.  The units are warranted for a period of two (2) years from date of purchase against defects in workmanship and material only.  Items which are normally expendable such as a rubber part, foam inserts, or items which are damaged by liquids or misuse (such as dropping the unit), are not included in this warranty.

2.  What does a Multiple Sample Starter Set (Model No. H301) include?

The Multiple Sample Starter Set (Model No. H301) includes a plastic six-inch platform, one (1) foam insert for 60 microtubes, and one (1) foam insert for microplates. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie® 2 mixer for more information on these accessories as well as many others.

3.  How do I use the Microplate or Microtube Foam Insert?

The Microplate Foam Insert, Microtube Foam Insert and Two-Tier Foam Insert all require the six-inch platform (Part No. 146-6005-00) for use. The six-inch platform will "snap" onto the post of the Vortex-Genie 2 or Vortex-Genie 2T. Any of the foam inserts mentioned above will then fit snugly into the six-inch platform and is ready for use.

4.  What does a Large Sample Set (Model No. H302) include?

The Large Sample Set (Model No. H302) includes a recessed platform with two (2) elastic bands, one (1) foam blank insert, one (1) foam 9-16mm tube insert, one (1) foam 14-29mm tube insert, and one (1) foam 29-37mm tube insert. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie® 2 mixer for more information on these accessories as well as many others.

5.  Is there a correlation between the dial number on the Vortex-Genie® 2 and a specific speed in RPM?

The dial number should be a reference only. Specific speed of the unit will depend on the weight of the sample and attachment, as well as the electrical configuration of the Vortex-Genie 2.

6.  What is the speed range, in RPM's, for the Vortex-Genie® 2 mixer? How do I determine the RPM's at a specific point on the speed control?

The speed range for the Vortex-Genie 2 mixer is approximately 600-3200 RPM for 60Hz models and 600-2700 RPM for 50 Hz models. RPM's at a specific point can be determined by using a strobe light.

7.  I have a model K550G/GE Vortex-Genie® mixer.  Are parts available for this mixer?  Are they interchangeable with the newer model G560/E?

The K550G/GE mixer is obsolete, and most of the replacement parts for that mixer are no longer available.  The parts for the current model G560/E cannot be used on the K550G/GE mixer.

8.  Can I purchase the 3-inch platform without a cover for the Vortex-Genie® 2 mixer?

Yes.  The 3-inch platform and the rubber cover are available as separate items.  To ensure maximum mixing efficiency, the rubber cover should always be used with the 3-inch platform.   Please refer to the list of accessories for the Vortex Genie 2 mixer for more information.

9.  Is the voltage on my unit changeable?

Yes.  You may change the voltage on your unit by using a transformer which you can purchase at an electric supply store.  Please remember, however, that the transformer must be able to handle the amperage of the unit - refer to the specifications portion of your operations manual included with the unit.  The mixing will not be as vigorous and the service life of the mixer will be shortened.  It is always best to use a model designed for your specific voltage.

10.  Can the Vortex-Genie® 2 mixer be used at low temperatures?

Yes.  The Vortex-Genie 2 mixer and accessories can be operated in a cold room at a temperature no lower than 4°C (40°F). Also, it should be noted that as with most electrical devices the unit should not be exposed to excess moisture or humidity (condensation would be an example of excess moisture).

11.  The attachments on my Vortex-Genie® 2 are coming loose. What is causing this?

The most likely cause of loose attachments is improper installation. Verify that the attachment is mounted properly by referring to the operating instructions included with the mixer or attachments.  Also, be certain that the tubes and flasks are properly balanced on the attachments prior to operating the mixer.  This will also avoid excessive wear and tear due to uneven balancing.

12.  How long do Vortex-Genie® 2 accessories last?

Accessories for the Vortex-Genie 2 will wear over time depending on frequency and duration of use, exposure to chemicals, and other environmental factors.

13. Can I use Vortex-Genie® accessories on another company’s vortex mixer?

No. Vortex-Genie accessories are specifically designed to work on specific Vortex-Genie mixers only.

14.  What is the maximum recommended capacity of the Vortex-Genie 2?

The maximum recommended capacity of the Vortex-Genie 2 is approximately 1 lb. (454 g).